Armani launches online store
Features | Michele Obi | September 6, 2007
Revamps and re-launches appear to be the latest trend these days. Vogue.com has undergone a slight re-design. Elle US and Another Magazine have been revived and since its conception MySpace Fashion has been made over. Now Giorgio Armani announces that tomorrow will see the launch of a new online store at Emporio Armani which allows U.S residents the opportunity of receiving the same shopping experience online as they would in-store.
The Emporio Armani site is split into two sections, “Experience” - An area where visitors can watch highlights from past catwalk shows, view catalogues and look books and catch up on latest Emporio Armani news - and “Shop Online” which offers visitors the chance to shop current collections. Of the launch Giorgio Armani said:
“I have had the chance to see first hand the mounting enthusiasm for online fashion shopping in the United States through the growing success we have had with our A/X Armani Exchange online store. I have also observed the increasing sophistication of fashion consumers shopping online, which has encouraged me to develop this new site for my Emporio Armani lifestyle. There is a growing group of fashion consumers who enjoy the ease and flexibility that online shopping offers and my objective has been to provide them with a seamless experience that reflects the spirit, style and service of a visit to an actual store.”
Visit emporioarmani.com
Armani - Worst Customer Service & Shopping Experience Ever
> order delay
> failed to notify customer of item cancellation
> laid by customer service
> unable to tack my package
> failed to mail out gift set and showed no intent to redeem
> tax cancellation delay
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letter to A|X customer service
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My Order numbers are #50357, #50698, #50700, #50701
The first order was placed on 4/8.
For all 4 items, the website showed in stock ship in 24 hours.
4 / 9 Nothing is shipped in 24 hours and No one notified me.
I have to call to find out why my order is still not shipped,
because the items on the order might not available.
4 / 14 2 items on the order was cancelled and no one notified me.
I called and emailed, no one gave me any clear answer but asked me to wait.
I waited for a long long time.
4/20 After 12 days of waiting, the order is still in review and I heard nothing from A|X.
I cancelled the order.
By the way, today is 5/11, it’s been a month
and I’m still waiting for the cancell of tax that was charged for receiving nothing from you.
The other three orders was placed on 4/21.
For all For all 3 items, the website showed in stock ship in 24 hours.
AND I called your customer service number to be sure.
I was told all three items are available.
And the second I got the answer, I placed the order.
The next day 4/22, again my order is in review.
Told by customer service, it’s because TD VISA has not gave the Authorized Code.
Called the bank, you lied.
My Bank already gave the authorized Code.
4/24 On the website, it showed the order was comfirmed but pending.
Called customer service again, was told everything is fine.
Once VISA authorized, the orders will be shipped.
4/25 Nothing is shipped, Order is still pending.
and somehow the “comfirmed order” is not comfirmed anymore.
For #50698 and #50700, All items were cancelled.
For #50701, one of the items was cancelled.
Again, no one notified me.
4/29 Received email. Order#50701 was shipped.
but the tracking number doesn’t work.
No proper link to the shipping service you used.
I can’t track my package.
5/7 Received the package. There’s no gift set inside.
called customer service and you showed no intent to redeem.
5/11 Still waiting for the cancellation of the tax from orders that are not fulfilled