letter to A|X customer service

***

My Order numbers are #50357, #50698, #50700, #50701

The first order was placed on 4/8.
For all 4 items, the website showed in stock ship in 24 hours.

4 / 9 Nothing is shipped in 24 hours and No one notified me.
I have to call to find out why my order is still not shipped,
because the items on the order might not available.

4 / 14 2 items on the order was cancelled and no one notified me.
I called and emailed, no one gave me any clear answer but asked me to wait.
I waited for a long long time.

4/20 After 12 days of waiting, the order is still in review and I heard nothing from A|X.
I cancelled the order.
By the way, today is 5/11, it’s been a month
and I’m still waiting for the cancell of tax that was charged for receiving nothing from you.

The other three orders was placed on 4/21.
For all For all 3 items, the website showed in stock ship in 24 hours.
AND I called your customer service number to be sure.
I was told all three items are available.
And the second I got the answer, I placed the order.

The next day 4/22, again my order is in review.
Told by customer service, it’s because TD VISA has not gave the Authorized Code.
Called the bank, you lied.
My Bank already gave the authorized Code.

4/24 On the website, it showed the order was comfirmed but pending.
Called customer service again, was told everything is fine.
Once VISA authorized, the orders will be shipped.

4/25 Nothing is shipped, Order is still pending.
and somehow the “comfirmed order” is not comfirmed anymore.
For #50698 and #50700, All items were cancelled.
For #50701, one of the items was cancelled.
Again, no one notified me.

4/29 Received email. Order#50701 was shipped.
but the tracking number doesn’t work.
No proper link to the shipping service you used.
I can’t track my package.

5/7 Received the package. There’s no gift set inside.
called customer service and you showed no intent to redeem.

5/11 Still waiting for the cancellation of the tax from orders that are not fulfilled